Refund policy

At SipNstyleStudios (S2S) we strive to ensure that our customers are completely satisfied with their purchases. To provide clarity and transparency, we have outlined our return and refund policy below:

Returns and Refunds

Damaged Items

If your item arrives damaged, we are here to help. To qualify for a refund or replacement due to damage, please follow these steps:

1. Inspection Upon Delivery: Inspect your order upon receipt. If the item is damaged, contact us immediately.

2. Contact Us: Email us at r.ruiz1791@yahoo.com within 7 days of receiving your order. Please include the following information:

• Your order number

• A description of the damage

• Photos of the damaged item(s) and packaging

3. Review and Approval: Our team will review your request and photos. If approved, we will process your refund or send a replacement item at no additional cost.

Non-Refundable Situations

We do not offer refunds or exchanges for the following situations:

• Change of mind

• Incorrect orders made by the customer

• Products that have been used or altered

• Items reported as damaged after 7 days of delivery

Exceptions

In certain situations, at our sole discretion, we may consider refunds or exchanges for reasons not listed above. Please contact our customer service team to discuss your specific case.

Shipping Returns

If you are eligible for a return, our customer service team will provide you with instructions on how to send your item back to us. Please do not send your purchase back without receiving return instructions.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Contact Information

For any questions regarding our return and refund policy, please contact us at:

• Email: R.ruiz1791@yahoo.com

• Phone: (917)-257-4769

Thank you for shopping with SipNStyleStudios (S2S)  We appreciate your business and are committed to providing quality products and excellent customer service.